How do I return an item?
Original sales receipt must accompany returns.
We accept returns for exchange 10 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
- -without showing signs of wear or damage in any way
- -within 7 calendar days of the delivery date (after 7 days no returns are allowed)
- -must not be a special order or a custom order
- -unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
Products may be exchanged within 10 days of receipt of the product without a restocking fee. All boxes must be unopened with original strapping still in place. All returns are subject to a 30% restocking fee. Returns or exchanges are not permitted on (1) opened boxes or special orders, (2) close-outs, final sales, special deals, or clearance items for any reason, (3) adhesive or trim. To be eligible for a return or exchange, the product must be in its original condition and have been properly stored. Installed product is considered accepted by the purchaser and may not be exchanged or returned for any reason. Shipping and delivery charges are non-refundable. Any additional shipping costs relating to a return or exchange are the sole responsibility of the purchaser.
There is a 30% restocking fee for returned items that are not being exchanged. Again you MUST contact us within 10 days if you intend to return ANY item back to our store. Items returned to us AFTER 10 days and WITHOUT contacting us will NOT be refunded. All deposits to hold material are non refundable after 15 days of the placing the order.
Customer is responsible for all shipping costs incurred to return the items.
Receiving Damaged Freight:
Upon receipt of damaged material please do NOT refuse the material. Simply make note on the delivery receipt/ bill of lading of the amount of cartons/bundles that have been damaged in transit. If there is no damage noted on the delivery receipt/ bill of lading upon receiving the material a claim can NOT be filed by us with the freight company. If damages are noticed while the product is still on the truck be sure to take plenty of photos as this will help us in the claims process. Receiving damaged material is an unlikely circumstance however we will be more then happy to help you through it in the event that it does occur.
***Minimum order size of 200 sq ft on all products purchased through this site. Any orders below that quantity will be canceled.***
Premium Grade flooring will be practically free of all defects. ALL Premium grade products are considered "first" quality. When purchasing this grade be sure to add 5%-7% to complete the project.
Builder Grade products will include variable amount of minor defects however, such imperfections should still provide a fully install-able floor. Builder grade flooring can provide a low-cost option in flooring. Shaw builder grade products are considered factory seconds. When purchasing this grade be sure to add 10%-15% to complete the project.