Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Receiving Your Order: Upon arrival of the freight carrier with your flooring order, please make sure to verify that you have received the exact amount of boxes on your order. In addition, please make sure to note with the delivery driver of any damages to your flooring order. Damages must be noted on the delivery receipt, the driver will signed the receipt noting the exact amount of boxes that are damaged or missing.

Once the delivery receipt is signed by whoever accepts the material and NO damages or shortages of materials are noted we CAN NOT file a claim with any carrier. If you sign the delivery receipt without noting either, you are confirming your order was delivered 100% in full with NO damages whatsoever. A refund or replacement material will NOT be issued.

Receiving Damaged Freight: Upon receipt of damaged material please do NOT refuse the material. Simply make note on the delivery receipt/ bill of lading of the amount of cartons/bundles that have been damaged in transit. If there is no damage noted on the delivery receipt/ bill of lading upon receiving the material a claim can NOT be filed by us with the freight company. If damages are noticed while the product is still on the truck be sure to take plenty of photos as this will help us in the claims process. Receiving damaged material is an unlikely circumstance however we will be more then happy to help you through it in the event that it does occur.

Shipping Transit Times/Delivery Dates: All delivery dates are estimated, DO NOT schedule an installation of your flooring material until you physically received/pick up your entire order. Gohardwood will not give any credit or compensation for any delayed shipment, all orders are shipped via LTL carrier we have no control over the material once the order is picked up from the warehouse. All orders in which "Direct Delivery" is selected as the shipping method please do not rely on the carriers estimated delivery date that is shown on their website. We book all Direct Delivery shipments with a "Notify Prior" therefore the carrier will contact you to schedule a delivery appointment. DO NOT expect delivery of your order unless the carrier contacts you to schedule an appointment. All deliveries are only curbside, the delivery driver will NOT bring any material inside your home/jobsite.

Refund/Return Policy:Original sales receipt must accompany returns.We accept returns for exchange 10 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:-without showing signs of wear or damage in any way

-within 7 calendar days of the delivery date (after 7 days no returns are allowed)
-must not be a special order or a custom order
-unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
Products may be exchanged within 10 days of receipt of the product without a restocking fee. All boxes must be unopened with original strapping still in place. All returns are subject to a 30% restocking fee. Returns or exchanges are not permitted on (1) opened boxes or special orders, (2) close-outs, utility grade products, final sales, special deals, or clearance items for any reason, (3) molding or trim 4) accessories or underlayments. To be eligible for a return or exchange, the product must be in its original condition and have been properly stored. Installed product is considered accepted by the purchaser and may not be exchanged or returned for any reason. Shipping and delivery charges are non-refundable. Any additional shipping costs relating to a return or exchange are the sole responsibility of the purchaser.Refunds are contingent upon inspection of item(s) once we receive it.

There is a 30% restocking fee for returned items that are not being exchanged. Again you MUST contact us within 10 days if you intend to return ANY item back to our store. Items returned to us AFTER 10 days and WITHOUT contacting us will NOT be refunded. All deposits to hold material are non refundable after 15 days of the placing the order.

Customer is responsible for all shipping costs incurred to return the items.

Premium/Clear Grade flooring contains natural characteristics such as small knots and minor color variations. It has a more uniform color and longer average plank length compared to builder grade flooring products. Premium grade pre-finished flooring will be practically free of most finishing defects including debris, skips, streaks, blisters, chipping, or scratches. ALL Premium grade products are considered "first" quality. When purchasing this grade be sure to add 5%-7% to complete the project.
Builder Grade products will include variable amounts of milling, grading, and/or finishing defects; however, such imperfections should still provide a fully install-able floor. Plank lengths will be shorter as compared to premium grade. These product feature the same polyurethane finish as a premium grade product. Builder grade hardwood can provide a low-cost option in hardwood. Shaw builder grade products are considered factory seconds. When purchasing this grade be sure to add 10%-15% to complete the project.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Floors for Less Corp. The collective work includes works that are licensed to Floors for Less Corp. Copyright 2022, Floors for Less Corp ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Floors for Less Corp or purchasing Floors for Less Corp products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Floors for Less Corp or to purchase Floors for Less Corp products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Floors for Less Corp. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Floors for Less Corp (Gohardwood and Carpet Tile Depot) used in the site are trademarks or registered trademarks of Floors for Less Corp

Limitation of Liability
Floors for Less Corp shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Floors for Less Corp has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Floors for Less Corp product is mistakenly listed at an incorrect price, Floors for Less Corp reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Floors for Less Corp reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Floors for Less Corp shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Floors for Less Corp without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Floors for Less Corp may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Floors for Less Corp.

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Floors for Less Corp products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Floors for Less Corp products) must be commenced within one (1) year after the claim or cause of action arises. Floors for Less Corp's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Floors for Less Corp may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Floors for Less Corp or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Floors for Less Corp does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Floors for Less Corp is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Floors for Less Corp reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Floors for Less Corp in its sole discretion.

You agree to indemnify, defend, and hold harmless Floors for Less Corp, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Floors for Less Corp may link to sites operated by third parties. However, even if the third party is affiliated with Floors for Less Corp, Floors for Less Corp has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Floors for Less Corp. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Floors for Less Corp seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).